ATTENTION Med World Live Users:
If you have received the new Google Chrome update (version 42.0.2311.90 m - or greater), it is imperative you take the actions below to be able to view your Med World Live videos using this browser.
Google Chrome Silverlight Install Prompt Issue
- What: You will see repeated prompts to install Silverlight when playing a video due to your system receiving a Google Chrome update (Version 42.0.2311.90 m - or greater).
- Why: Google is slowly phasing out support of a widely used plugin called NPAPI (Netscape Plugin Application Programming Interface). NPAPI is a cross-platform plugin architecture used by many web browsers.
- To re-enable the plugin, select the following bold text, right click and select copy: chrome://flags/#enable-npapi
- Launch Chrome, in the address bar, right click and select "Paste and Go". This will direct you to the plugin configuration location.
- Simply click on "Enable" below the yellow highlighted "Enable NPAPI" entry.
- At the bottom of your browser window, click the "Relaunch Now" button. Note: Closing and reopening Chrome is not sufficient. You must click the "Relaunch Now" button.
- Browse back to the Med World Live website.
- Your videos should now function properly.
Windows 8 Users
- The recent Google Chrome update to version 43.0.2357.81 is now generating an "aw Snap" error message page
- Select the following bold text, right click and select copy: chrome://flags/#enable-win32k-renderer-lockdown
- Launch Chrome, in the address bar, right click and select "Paste and Go". This will direct you to the plugin configuration location.
- Simply click the down arrow and select the "Disabled" entry.
- At the bottom of your browser window, click the "Relaunch Now" button. Note: Closing and reopening Chrome is not sufficient. You must click the "Relaunch Now" button.
Technology Road Map Update
- The plugin fix above is temporary. Google will totally disable the NPAPI plugin in September 2015.
- What: The Med World Live Portal Technology is being transitioned to the HTML5 platform.
- Why: Our portal technology will no longer require any plugins or additional software installations. All functionality will exist solely through web browser technology.
- More to come as we get closer to launch...
We appreciate your patience.
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